Fabulous's Privacy Policy — Your Information, Your Security

Welcome to Fabulous. We believe your privacy is a fundamental right, not just a legal obligation. That is why we have built our systems from the ground up to keep your personal data as secure as possible.

This Privacy Policy clearly sets out what data Fabulous collects, how it is used, who it is shared with, and how you can stay in control of your information. We have written this policy in plain, straightforward language with our users in Bangladesh in mind.

Fabulous only collects information that is needed to deliver the best gaming experience, keep your account secure, and meet legal obligations. We do not collect unnecessary data.

a) Information you provide:

• At registration — full name, date of birth, email address, mobile number, and password
• For identity verification (KYC) — copy of national ID, passport, or driving license
• Payment details — bKash/Nagad number, bank account information (we do not store full card numbers)
• Profile information — username, profile picture (optional)
• Messages and information you provide when contacting support

b) Automatically collected information:

• Device information — device type, operating system, browser version
• Network information — IP address, internet connection type
• Usage data — games played, time spent, transaction history
• Log data — login timestamps, error messages, session details
• Information collected through cookies and similar technologies

Fabulous uses your data only for legitimate, necessary purposes. We never use your information for unrelated purposes without your consent.

Fabulous never sells your personal data. In certain circumstances, limited information may be shared with trusted third parties. In every such case, only the minimum necessary data is shared.

• Payment Processor: bKash, Nagad, and other payment gateway partners — data required to process transactions
• Identity Verification Service: Authorized third parties for KYC — identity document data only
• Game Provider: Game providers on our platform — gameplay data only
• IT & Cloud Services: Data hosting and technical service providers — under contractual confidentiality terms
• Government Authorities: Required by legal order or investigation — only when mandatory
• Anti-Money Laundering Authorities: Reporting suspicious transactions — as required by law

Fabulous follows world-class technology and processes to protect your data. Our security team monitors systems 24/7 to prevent any unauthorized access or data breaches.

• SSL/TLS Encryption: All data between your browser and our servers is protected with 256-bit encryption
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account
• Firewall & DDoS Protection: Robust defense systems to protect servers from cyberattacks
• Regular Security Audits: Regular penetration testing and audits by external experts
• Encrypted Database: Stored data is always kept in encrypted form
• Access Controls: Only authorized personnel can access limited data on a need-to-know basis
• Suspicious Activity Detection: Instant alerts are sent for unusual login attempts or transactions

Fabulous uses cookies and similar technologies to enhance your browsing experience and analyze the performance of our services. Cookies are small text files stored on your device.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect certain key features of the site. We use third-party analytics tools that collect only anonymous, aggregated data.

Fabulous retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the lifetime of the account and 5 years after closure (legal obligation)
• Transaction Records: 7 years from the date of last transaction (in accordance with financial regulations)
• KYC Documents: Minimum 5 years after account closure
• Customer Support Contact: 3 years from the date of resolution
• Log & Session Data: Up to 12 months, then automatically deleted
• Marketing Preferences: Until you cancel or your account is closed

Once the specified retention period ends, we securely delete your data or anonymize it so that you can no longer be identified.

Fabulous believes you should have full control over your own data. That is why we provide you with the following rights and help you exercise them.

• Right to Know: Request to see what data we hold about you and how it is being used
• Right to Access: You have the right to receive a copy of all information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or incomplete information
• Right to Erasure: Under specific conditions, you may request that your data be deleted
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted
• Right to Data Portability: Export your data in a machine-readable format
• Right to Object: You can opt out of marketing messages at any time
• Right to Withdraw Consent: You may withdraw any previously given consent at any time

Fabulous is strictly prohibited for anyone under the age of 18. Our platform is for adults only, and we do not collect or process data from minors.

• Age verification is mandatory at registration
• Age is re-verified during the KYC process
• Accounts are immediately suspended if a minor is detected
• Any collected data is deleted immediately

Fabulous is an international platform, and in some cases your data may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are made only to countries or partners that guarantee adequate protection
• Our privacy standards are upheld in all circumstances
• Applicable legal frameworks are followed (e.g., standard contractual clauses or equivalent protections)
• Third-party service providers may not use your data for their own purposes

We may update this Privacy Policy from time to time, as required by changes in regulations, the introduction of new services, or updates to our operations.

• For significant changes, we will notify you in advance via email or a platform notice
• You will be notified at least 14 days before any updated policy takes effect
• Continued use of the platform after any changes constitutes acceptance of the updated policy
• Archived copies of previous policies are available upon request

The date of the latest update will always be shown at the top of this page.

For any privacy-related questions, requests, or concerns, please reach out to our dedicated privacy team. We aim to respond to all requests within 30 business days.